We all know what It’s like when you finally place an order and are anxious to begin your project and or installation. But sometimes ‘life gets in the way’! Our number one priority is your complete satisfaction. We totally understand that making your decision and purchasing online is sometimes a little more difficult without being able to touch and feel the product you are ordering. If you are we offer several return and or exchange options to insure that you are completely satisfied with your purchase and shopping experience with us.
NO QUESTIONS ASKED, NO HASSLE, NO WORRIES.
To ensure that every product we ship out is new, every return we receive back must also be in new condition. For faster processing and 100% refund on items returned, make sure your return adheres to the following guidelines:
- All items must be returned within 60 days of their original delivery date.
- All returned products must be in new condition with no signs of use, in the original packaging, and all tags/stickers/labels still attached.
- A 25% processing fee will apply to all returns that, or do not include the original packaging (boxes, labels, tags, etc.).
- Products being returned must be shipped freight pre-paid, no COD’s. (If the return is due to our error or product defect, we will provide you with a prepaid shipping label.)
- Shipments refused by the customer are subject to a 15% processing fee. Original shipping and handling fees are non-refundable.
- If your order originally qualified for and was shipped free, shipping charges will be deducted from the refund amount.
- Refunds must be issued to the original payment method used. If the original payment method is not available, a store credit will be issued.
NO RESTOCKING FEES!
We want you to be happy with your purchase. If you aren’t, send the new item back. Return any new, unused, and intact item within 60 days of receiving it, and we’ll make sure you get a 100% refund on items that are returned, subject to manufacturer policies.
We do not accept returns on:
- Any item that is returned more than 60 days after delivery.
- Any item that is not in its original condition, is damaged, used, or is missing parts.
- Special order, closeout, or discontinued products.
- Software and Cartography
- Liferafts
Return Policy for International Orders
We do not cover any return shipping costs. Outgoing shipping fees are non-refundable.
Any out-of-box failures or warranty claims will need to be handled directly through the manufacturer.
We are not responsible for covering any customs fees.
Guarantees and Warranties:
Lentron Marine will stand behind all products we sell regarding manufacturing defects in workmanship and material for 30 days. After 30 days, defective products should be returned to the manufacturer for warranty repair. We will assist you in this process and always do everything in our power to take care of the problem regardless of when purchased.
Please call if you have any questions.
** Remanufactured items, discontinued items, and special purchase items (like group buys) are not returnable because of pricing fluctuations. We offer the lowest price we can at the time of sale and can’t predict future price drops on these items. These items are only returnable if they are defective and all remedies with the manufacturer have been tried.
Return Requests
Please send all return requests to [email protected]. Please include your order number, the item(s) you wish to return, along with the reason code for the return. Return codes are available below.
- Damaged Product
- Item received was incorrect or damaged
- Ordered Wrong Item
- Warranty Replacement
- Other (please include the reason in email)
Or, Call (808) 900-6148 (ask for returns)
Phone Hours 8 am to 6 pm Monday through Friday and Saturday 8 am-4 pm (HST)
You may call at any time and leave a message and we will get back to you during normal hours. Also, if you have an emergency issue please text us and we will try and get back to you ASAP.